Customer Service
CANCELLATION POLICY:
Online sales may only be cancelled up until merchandise is loaded on the truck for delivery, generally two days after to the purchase date.
RETURN POLICY:
Returns of items purchased online are permitted within 48 hours of the purchase date if the merchandise was not as expected.
Returns of items purchased in-store are not permitted. A refund, and all sales cannot be cancelled.
Refunds will be made for the purchase price of the merchandise plus tax, but not the delivery charge. In addition, returns may incur a restocking fee equal to delivery charge. If you choose Doorway Delivery and a return is made, your refund may be subject to a re-stocking fee of up to 35%. To initiate a return, please contact Sales Support at returns@ribluxurybeds.com, and they will provide instructions for returning your merchandise. Please include your original sales order number when contacting Sales Support. You are responsible for returning the merchandise in the condition in which it was delivered. Items delivered via UPS must be returned via UPS at the customer's expense. Once the merchandise has been returned to us, refunds may take up to 10 business days to process.
Exchange Policy Guidelines:
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Eligibility: Products eligible for exchange must be in new, unused condition and be accompanied by the original purchase receipt. Any product showing signs of use or wear will not qualify for exchange.
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Protection Requirement: Due to heightened safety concerns, any mattress that has not been properly protected using an approved mattress protector from RIB Luxury Bedding or a recognized brand will not be eligible for exchange. Proper protection ensures the mattress remains in a sanitary condition.
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Manager Approval: All exchange requests must be approved by a store manager. This additional measure is in place to guarantee the utmost care and attention is given to each case, ensuring the safety and satisfaction of all parties involved.
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Timeframe: Exchanges can be initiated within 14 days of purchase. Beyond this period, requests will not be entertained.
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COVID-19 Specifics: We reserve the right to refuse any exchange on the grounds of public health and safety concerns related to the COVID-19 pandemic.
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Associated Fees: Any approved exchange may be subject to transportation and restocking fees up to 35%, which will be detailed at the time of the exchange approval.
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Communication: To initiate an exchange, please contact our customer service team at support@ribluxurybeds.com. They will guide you on the next steps and what to expect.
Note: This exchange policy is subject to change based on evolving health guidelines and company discretion. We highly recommend regularly reviewing our policies or contacting our team for the latest updates.
We thank you for your understanding and cooperation during these challenging times. At RIB Luxury Beds, we remain committed to ensuring your safety and comfort.